Terms and Conditions

TERMS & CONDITIONS
1. OUTLINE
a) The “Company” is Peachy Keen Events.
b) The “Client” or “Hirer” refers to any individual, firm, business, corporation or organisation hiring equipment or engaging services from the Company.
c) “Equipment” refers to all items available for hire to the Client.
d) “Services” refers to any styling, balloon installation, delivery, setup, collection, customisation or other services provided by the Company.
e) The “Event Date” or “Event” refers to the date and event details supplied by the Client to the Company.
f) All quotes and invoices are subject to availability. A quote does not constitute a confirmed booking. Equipment and services are only secured once the required payment has been received, unless otherwise agreed in writing.
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2. HIRE AND USE OF EQUIPMENT
a) The hire period is for the term agreed upon between the Company and the Client.
b) The Client agrees not to move, relocate, alter or modify any equipment from its original setup location without prior consent from the Company.
c) If equipment is moved from its original setup location and is found to be damaged, including but not limited to being dented, chipped, scratched, burnt or otherwise damaged, the Client will be notified and the repair or replacement amount will be estimated and invoiced. This amount may also be deducted from the security bond where applicable.
d) The Client acknowledges that they have received adequate instruction on the correct use of the equipment, which may include demonstrations or verbal or written instructions.
e) All decorations that were not supplied with the equipment, including stickers, balloons, flowers and other decorative items, must be removed by the Client and the equipment returned in the condition it was supplied, ready for collection by the Company.
f) All cake stands and dessert display props must be wiped down and dried before collection. They must NOT be washed in a sink, dishwasher or otherwise submerged, as this may damage the items.
g) The Client accepts responsibility for the equipment for the duration of the hire period and is liable for any loss or damage caused while the equipment is in their possession or under their responsibility.
h) Hire equipment is for decorative and intended use only and must not be used for any purpose other than that for which it was supplied.
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3. DEPOSIT, PAYMENT TERMS AND OTHER FEES
a) For standard bookings, a non-refundable deposit of $100 is required to be paid to the Company within 3 days of receiving the invoice to confirm the booking.
If the invoice total is over $1000, a non-refundable deposit of 20% of the total invoice amount is required to be paid within 3 days of receiving the invoice to confirm the booking.
b) All Custom Equipment and Custom Signage will require a non-refundable deposit of 50% of the total hire cost.
c) The Client has 3 days from the invoice issue date to secure the requested items by paying the required deposit. Items will NOT be held without the required deposit. Once booked, equipment is removed from the Company’s available inventory and cannot be supplied to another client for the same period.
d) Corporate bookings: Corporate clients are required to make payment in full no later than 7 business days prior to the Event Date, unless alternative payment terms have been agreed to in writing by the Company.
Full payment is required to confirm the corporate booking and allows the Company to finalise the booking and order any required balloon colours, custom items, materials and other supplies specific to the Event. A corporate booking is not considered fully confirmed until the required payment has been received, unless otherwise agreed in writing.
e) Corporate bookings placed less than 7 business days prior to the Event Date require FULL payment at the time of booking.
f) For standard bookings, the total invoice must be paid a minimum of 7 business days prior to the Event Date.
Delivery and setup cannot be confirmed unless full payment has been received.
If final payment is not received by the applicable due date, the Company will be under no obligation to proceed with the booking, and all monies paid to date may be forfeited.
g) A surcharge of 20% may be incurred on public holidays and is at the discretion of the Company.
h) Deposits are non-refundable, non-transferable and cannot be exchanged for a credit, except where the Company agrees otherwise at its discretion or where required by law.
i) All prices include GST unless otherwise stated.
j) Delivery, setup and return collection fees are NOT included in the hire price unless otherwise stated on the quote or invoice.
k) The amount quoted is for the use of the equipment and/or provision of services for the period and on the date stated on the invoice.
l) The timing of delivery, setup and return collection will be discussed with the Client the week of the Event once the total invoice has been paid. Arrival times may be provided as an estimated time window rather than an exact time due to the nature of event delivery schedules, previous bookings and traffic conditions.
m) If delivery is required upstairs or to a second storey, the Company must be notified during the initial booking. Deliveries are generally carried out by a single person and some equipment may require a two-person carry. Failure to notify the Company prior to the Event may impact the delivery of equipment on the day.
If the Company is not notified of stairs or other access requirements in advance, a $100 additional stair fee may be invoiced and must be paid before delivery commences or may be deducted from the security bond where applicable.
n) Additional charges may apply for venue access fees, parking fees, loading dock fees, venue-required labour, inductions, permits, waiting time, additional staff or other costs imposed by the venue or required to complete the booking. Where reasonably foreseeable, these costs will be communicated to the Client.
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4. VENUE ACCESS, BUMP-IN, BUMP-OUT AND DELAYS
a) The Client is responsible for providing the Company with accurate and complete information regarding the Event venue, including access requirements, loading zones, parking, stairs, lifts, loading docks, bump-in and bump-out times, venue restrictions, floorplans and any other relevant access information.
b) The Client is responsible for obtaining any required venue approval or permission for the Company to deliver, install, collect or perform services at the venue.
c) Where a venue requires contractor inductions, permits, certificates, insurance documentation, work-at-height approvals or other requirements, the Client must notify the Company of these requirements as early as possible and provide all relevant information.
d) The Company requires safe and reasonable access to the venue and setup area at the agreed bump-in time. The setup area must be clear and ready for installation unless otherwise agreed.
e) If access to the venue or setup area is delayed or restricted due to the Client, venue, venue staff, other contractors, guests, loading restrictions, unavailable parking, locked areas, missing access passes or any other circumstances outside the Company’s control, additional waiting time or labour fees may apply.
f) Delays to bump-in may affect the Company’s ability to complete the setup within the originally scheduled timeframe. The Company will make reasonable efforts to complete the setup, but cannot guarantee the original setup or collection time where delays are caused by the Client, venue or circumstances outside the Company’s control.
g) The Company is not responsible for costs, delays or consequences arising from incorrect, incomplete or late information supplied by the Client or venue.
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5. BOND AND DAMAGE TO ITEMS
a) A refundable security bond may be required based on the invoice total. The bond amount will be advised in the quote or invoice.
b) The bond will be returned by bank transfer within 3 business days after all hired items have been returned and checked.
c) All hire equipment is checked for damage prior to delivery.
d) The Client must advise the Company of any existing damage at the time of delivery or before use. If damage is not reported, the Client may be held responsible for the damage identified upon collection or return.
e) The Client agrees to pay the full replacement cost of any equipment that is lost, stolen or severely damaged.
f) If any equipment is found to be damaged, including but not limited to being dented, chipped, scratched or burnt, the Client will be notified and the repair amount may be deducted from the security bond. The remainder of the bond will then be returned.
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6. BALLOON INSTALLATIONS AND STYLING SERVICES
a) Balloon installations, backdrops, arches, plinths, props and other styling elements installed by the Company are to remain in their original installed position and must NOT be moved, altered, dismantled, adjusted or tampered with by the Client, venue staff, guests or other contractors after installation.
b) Installed styling may not be relocated after installation without prior approval from the Company. The Company may decline to relocate an installation where doing so could create a safety risk or result in damage to the equipment, venue or installation.
c) The Client is responsible for ensuring the Company has access to a suitable and safe installation area. The Company reserves the right to modify, relocate or decline an installation if the nominated location is unsafe, unsuitable or materially different from the information provided at the time of booking.
d) Outdoor balloon installations are subject to suitable weather and environmental conditions. The Company may decline or modify an outdoor installation where conditions are considered unsafe or unsuitable.
e) The Company will not install backdrops or structures in locations where there is insufficient stability, anchoring or suitable support, including open grassed areas where there is no suitable wall, structure or secure method of stabilisation.
f) The Company may make reasonable adjustments to an installation where necessary for safety, stability, venue requirements or the overall visual appearance of the setup.
g) The Company is not responsible for damage to balloons or styling elements caused after installation by weather, temperature, humidity, direct sunlight, wind, air movement, guests, children, venue staff, other contractors or any other interference outside the Company’s control.
h) Large, heavy or illuminated props, including illuminated numbers, must not be moved by the Client or venue staff after installation unless prior approval has been provided by the Company.
i) Where an installation is damaged, removed, moved or altered by the Client, venue, guests or another party after installation, the Company may charge additional repair, replacement, labour or collection fees.
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7. INTENDED USE OF EQUIPMENT
a) The following equipment is NOT to be used without parental supervision:
i. Vintage High Chair
This high chair does not meet the criteria for Australian highchair standards. Children MUST be supervised at ALL times whilst in the high chair. The high chair is supplied for decorative use only.
The Client agrees not to leave a child unattended or unsupervised in the high chair and acknowledges that use is at their own risk.
To the extent permitted by law, the Company accepts no responsibility for injuries resulting from misuse, unsupervised use or use contrary to these instructions.
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8. DESIGN REPRESENTATION, STYLIST DISCRETION AND CREATIVE INTERPRETATION
a) All digital renders and mock-ups provided are conceptual representations intended to convey the general design and aesthetic of the proposed setup. While the Company strives for accuracy, these visuals may not precisely depict the final arrangement due to variables such as lighting, spatial constraints, venue conditions, equipment availability and material availability.
On the day of the Event, the stylist reserves the right to make reasonable adjustments to the design to enhance the overall visual appeal and accommodate real-time conditions, unless otherwise specifically agreed in writing. Such modifications are made at the stylist’s professional discretion and are considered part of the agreed service.
b) Balloon sizes may vary upon inflation due to factors including material elasticity, environmental conditions and the specific techniques used during setup. These variations are inherent to the nature of balloon installations and are accepted as part of the creative process.
c) Colours displayed on digital screens may differ from actual balloon colours due to variations in monitor settings, lighting conditions and individual perception. If precise colour matching is essential for your Event, the Company recommends requesting a physical sample to confirm the colour prior to finalising the order.
By proceeding without requesting a sample, the Client acknowledges and accepts the potential for slight colour variations between digital representations and the actual products.
d) By engaging the Company’s services, the Client acknowledges and accepts the Company’s unique balloon styling approach as showcased on its official platforms. While inspiration images are welcomed to help communicate the Client’s vision, the stylist will interpret and implement these ideas using their own techniques and creative judgement.
This may result in variations from inspiration images and reflects the Company’s artistic style, professional judgement and practical considerations of the Event setup.
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9. CANCELLATIONS AND BOOKING CHANGES
a) All cancellations are subject to the cancellation terms outlined below. The applicable non-refundable deposit or other amount retained will depend on the timing of the cancellation and the payment terms applicable to the booking.
b) Cancellations made 30 days or more prior to the Event Date: The initial non-refundable deposit will be retained. Any additional monies paid towards the invoice will be refunded, subject to any custom, bespoke or non-refundable items or services already purchased or commenced.
For corporate bookings where payment has been made in full, the applicable non-refundable amount will be retained and the remaining eligible balance refunded.
c) Cancellations made 29 days or less prior to the Event Date: No refund will be provided unless otherwise agreed by the Company at its discretion or required by law.
d) Custom tables, bespoke equipment, custom-made items, personalised items, specially ordered products, custom decals and other items made or purchased specifically for the Client’s Event are non-refundable once production, ordering or preparation has commenced.
e) All cancellations and date changes must be requested in writing for consideration. Approval of date changes is subject to the Company’s discretion, availability and any applicable additional costs.
f) A change of Event Date does not automatically transfer the booking. The new date must be approved by the Company and may be subject to revised pricing, availability and payment requirements.
g) Equipment can be added to a booking subject to availability up until 2 weeks prior to the Event Date.
h) Individual items may be removed from an invoice up until 2 weeks prior to the Event Date. Items cannot be removed from the final invoice after this time.
i) Peachy Keen Events reserves the right to refuse, refund or decline any booking where reasonably necessary. The Company may also cancel a booking by providing notice in writing where circumstances require it.
Where the Company cancels a booking for reasons other than the Client’s breach of these Terms and Conditions, any refund will be determined in accordance with applicable Australian Consumer Law.
j) By accepting a quote or invoice and making the required payment, the Client agrees to the Company’s Terms and Conditions.
COVID-19
k) Peachy Keen Events does not automatically issue refunds for events impacted by COVID-19 or related illness, restrictions or government requirements.
If an Event is impacted by COVID-19 and is restricted or cancelled due to a government-imposed lockdown or other applicable restriction, the Company may offer a credit note to the value of eligible monies already paid. The credit note will be valid for use within 12 months from the original Event Date, subject to availability.
Any rights the Client has under applicable Australian Consumer Law remain unaffected.
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10. FORCE MAJEURE
a) For the purpose of this clause, “Force Majeure” means an event or circumstance beyond the reasonable control of a party, including but not limited to acts of God, war, rain, hail, severe wind, fire, explosion, civil disorder, government action or legislation, labour disputes, natural disasters, venue closure or other circumstances that could not reasonably have been prevented or controlled by the affected party.
Neither the Company nor the Client will be in breach of this agreement or liable to the other party for delay or failure to perform an obligation under this agreement where that delay or failure is caused by a Force Majeure event.
b) Where a Force Majeure event affects the Event, the Company will make reasonable efforts to work with the Client to determine an appropriate alternative arrangement, subject to availability and practicality.
c) Peachy Keen Events shall not be liable for any indirect or consequential losses or expenses suffered by the Client, including but not limited to loss of turnover, profits, business, goodwill or any liability to another party, or for any loss or damage suffered by the Client as a result of delays or failure to perform caused by a Force Majeure event.
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11. LIMITATION OF LIABILITY
a) To the extent permitted by law, the Company will not be liable for loss, damage, delay or additional costs arising from circumstances outside its reasonable control, including venue restrictions, venue delays, weather, environmental conditions, interference by guests or other contractors, inaccurate information supplied by the Client, or failure by the Client or venue to provide suitable access or installation conditions.
b) Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to the Client under the Australian Consumer Law or any other applicable law where those rights cannot lawfully be excluded, restricted or modified.
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12. ACCEPTANCE OF TERMS
a) By accepting a quote or invoice issued by Peachy Keen Events and making the required payment, the Client will be deemed to have accepted and agreed to the Terms and Conditions set out above.
b) These Terms and Conditions apply to all bookings unless alternative terms have been expressly agreed to in writing by Peachy Keen Events.