Monday – Friday: 10am – 3pm (Admin & Enquiries)
Saturday & Sunday: Closed for admin (we’re out Delivering and Setting Up Events)
Frequently Asked Questions
Enquiries, Quotes & Bookings
Use our Quote Cart function on our website:
1. Browse our hire collection by category or use the search bar.
2. Add to Quote Cart the items you’d like.
3. Checkout by completing the form with your event details.
4. Custom Quote – our team will review and respond within 48 hours.
No. The quote cart simply sends us your quote request. Items are only secured once your deposit is paid.
To secure your booking a $100 deposit is required within 3 days of receiving your invoice.
For orders over $500, a 20% deposit is required.
Final payment is due 7 business days before your event. For bookings within 10 days of the event, full payment is required upfront. Delivery is only confirmed once full payment is received.
Deposits are non-refundable. In special circumstances, a credit may be offered at our discretion.
Some bookings may require a refundable security bond. If all items are returned in good condition, your bond is refunded within 3 business days. Deductions apply for damages or missing items.
Please notify us immediately. The cost of repair or replacement will be deducted from your bond or invoiced separately.
Yes. Minor changes can be made up to 14 days before your event.
We recommend booking at least 4 – 6 weeks in advance, especially during busy seasons. Popular props and dates book out quickly.
Delivery & Collection
No. Delivery, Setup and Return Collection fees are calculated by the quantity of items, the delivery location & times and ease of accessibility at the location.
Once your balance has been settled, we’ll confirm your delivery window 3 days prior to your event. Times on the day may vary slightly depending on event schedules and traffic.
Sometimes. This will depend on what props you hire and how heavy they are. Large props that are very heavy need extra staff and time to carry upstairs, so an additional fee applies. Please let us know in advance if your venue has stairs so we can quote and plan accordingly.
No. Our setups need to be setup and installed professionally so collection is not allowed.
If weather conditions are unsafe, we’ll need to relocate your setup indoors. Please have a wet-weather plan in place.
Invoicing & Payments
We accept bank transfer and cash. Payment details are included on your invoice.
Yes. You can make partial payments as long as your balance is fully cleared 7 business days before your event.
If you cancel more than 30 days before your event your deposit is retained and any other payments made are refunded.
If you cancel within 7 days of your event the full amount is non-refundable and will be retained or transferred to another date.
Custom or bespoke items are non-refundable at any time.
We cannot deliver or confirm your booking until full payment is received. If payment isn’t received in time, we may not be able to go ahead with your booking and may be cancelled.
Balloon Garlands & Styling
We do both! We can provide individual hire items or complete styling with a balloon garland, florals, and backdrops.
Yes. Extended hire is available, with pricing adjusted accordingly.
Yes. We often coordinate with venues to arrange delivery, setup, and collection smoothly.
Indoors, they can last up to a week or longer, depending on conditions.
Outdoors balloon garlands are often affected by heat, sun, wind, and rain, so their lifespan is shorter. For the best results, we always recommend an indoor setup where possible and suggest upgrading to custom double stuffed balloons, which hold their colour and shape much longer.
Absolutely! Even if you don’t have a specific theme in mind, our team can create a stunning balloon garland that suits your event. We’ll guide you with colour suggestions and themes to make sure we get the right fit for you and your event.
Yes. All of our balloon garlands are custom made to order. We can match your stationary and event colours, style them with props, florals, or signage for a complete look.
Yes. All balloon garlands are delivered and installed by our team to ensure they last throughout your event.
Our balloon garlands are built to last the duration of your event (indoors up to a week, outdoors shorter due to weather conditions). For best results, we recommend indoor setups where possible.
Unfortunately not sorry.
The vintage high chair is a beautiful decor piece but does not meet Australian safety standards. It is intended for photo prop use only, and all children must be supervised carefully around it to keep everyone safe.
Service Areas
We deliver balloon garlands, backdrops, and event hire props all across Melbourne and surrounding suburbs.
Popular service areas include:
– Melbourne CBD
– Northern Suburbs (Preston, Brunswick, Essendon, Craigieburn)
– Western Suburbs (Footscray, Caroline Springs, Werribee)
– Eastern Suburbs (Doncaster, Box Hill, Ringwood, Croydon)
– South-East (Dandenong, Berwick, Pakenham, Narre Warren)
– Bayside (Brighton, St Kilda, Sandringham, Frankston)